Return policy

Returns & Cancel policy

If unfortunately you have to cancel an order, please do so within 12 hours of placing the order. 
In case of returns, you will have to notify us within 7 days of purchase; only then you will be eligible for the same. The product should be unused and should be returned in its original packaging. The product will go through inspection and in case if it's received in a damaged condition due to any circumstances then the refund will not be valid.                         

Note: In case of refund only the product amount will be refunded and not the shipping charges.

The refund amount will be credited within 7 working days.

We can exchange a product only in the event that it's damaged or if there is a manufacturing fault or the size does not fit. To be eligible for a exchange within 10 days, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your exchange, we require a receipt or proof of purchase.

Exchange

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and the product will be sent to you within 7 working days.

Note: In the case of accessories like belts and suspenders only size exchange can be done. Refund in this case is not available.

In the case of exchange, send us an email at exchange@thealternate.in and send your item to: No.3 Mutha Royal Logistic Park, 100 Feet road, Next to Medi sales, Madhavaram Chennai Tamil Nadu IN 600060.

Eoss

Products under the End of Season Sale (EOSS) collection can only be exchanged for a different size or shoe. Returns will not be accepted for products under this section.

Shipping

Your product will be shipped on the same day after processing your order and it will reach you in 4-7 business days.
To return your product, you should mail your product to: No.3 Mutha Royal Logistic Park, 100 Feet road, Next to Medi sales, Madhavaram Chennai Tamil Nadu IN 600060.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs 3000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.